soldierblue
Apr 20, 03:15 PM
The suits aren't very similar at all.
They're similar enough that an average person should be able to make a connection. Apple is filing a lawsuit against Samsung that doesn't have much chance of sticking, but that's not even the point, they want to scare Samsung into a settlement in all likelihood.
Think deeper. They're more similar than you think they are.
They're similar enough that an average person should be able to make a connection. Apple is filing a lawsuit against Samsung that doesn't have much chance of sticking, but that's not even the point, they want to scare Samsung into a settlement in all likelihood.
Think deeper. They're more similar than you think they are.
ncook06
Sep 13, 09:50 AM
I'm just wondering if I can drop one of these into an iMac... Are they pin-compatible? Also sort of wondering about a heat issue.
HecubusPro
Aug 26, 10:02 PM
Tonight NBC News noted that there is a combined Back To School K-12 $17.6 Billion + College $36.6 Billion = $54.2 Billion in play right now - much of it for Consumer Electronics - especially computers. Add in the switch to Core 2 and we are looking at an impossible situation to predict what is happening with regard to any of the supply shortages.
This is the second largest buying season only trumped by the end of the year holidays. Given this reality, I think we all need to try and exercise maximum patience and skip all the speculation why "clues" mean what. Any "clues" could have multiple reasons in this moment. :eek: :confused: ;)
Here in Los Angeles, I have been to a couple of apple stores, and a couple of best buy stores in the apple section. Everytime I was in those places, there were obviously college kids with their parents purchasing new macs, particularly the regular macbook. The apple stores especially were swamped with college bound students.
This is a huge time for all computer manufacturers, and laptops are big sellers for college kids. Shortages are bound to happen. I hope this doesn't affect my MBP making it to a store near me sooner rather than later, but I have a feeling it will. I do feel confident however, that within the next 3 to 4 weeks, I will have, or will have on order a new merom MBP. I hope. :)
This is the second largest buying season only trumped by the end of the year holidays. Given this reality, I think we all need to try and exercise maximum patience and skip all the speculation why "clues" mean what. Any "clues" could have multiple reasons in this moment. :eek: :confused: ;)
Here in Los Angeles, I have been to a couple of apple stores, and a couple of best buy stores in the apple section. Everytime I was in those places, there were obviously college kids with their parents purchasing new macs, particularly the regular macbook. The apple stores especially were swamped with college bound students.
This is a huge time for all computer manufacturers, and laptops are big sellers for college kids. Shortages are bound to happen. I hope this doesn't affect my MBP making it to a store near me sooner rather than later, but I have a feeling it will. I do feel confident however, that within the next 3 to 4 weeks, I will have, or will have on order a new merom MBP. I hope. :)
THX1139
Apr 10, 08:28 PM
So munch elitism there it's dripping off my screen. Your post is funny b/c when FCP 1.0 was announced the many of "pro" editors of the time gasped b/c it, well, "dumbed down" editing, similar to how Pagemaker 1.0 dumbed down publishing.
What Apple does best, what it's always done best, is define new paradigms. It sounds like that is what may happen on Tues. Clearly, for all your snobbery, you are a horse and buggy driver and not a buyer into the Model T thing. Enjoy your Linux, but physical media is still dying, nonetheless. Editing for the web needs a new set of editing tools. YouTube has a lot of professionally edited material. It's not all cell phone clips.
So, in other words... you are excited that Apple might be dumbing down FCS for you? Well, good for you! Maybe you will be understand how to use it now to edit weekend skate videos of you and your buddies. Have fun with that.
What Apple does best, what it's always done best, is define new paradigms. It sounds like that is what may happen on Tues. Clearly, for all your snobbery, you are a horse and buggy driver and not a buyer into the Model T thing. Enjoy your Linux, but physical media is still dying, nonetheless. Editing for the web needs a new set of editing tools. YouTube has a lot of professionally edited material. It's not all cell phone clips.
So, in other words... you are excited that Apple might be dumbing down FCS for you? Well, good for you! Maybe you will be understand how to use it now to edit weekend skate videos of you and your buddies. Have fun with that.
idunn
Apr 6, 07:10 PM
'With the release of Sandy Bridge, Intel upgraded the performance of their integrated graphics chipset. This was good enough for Apple to offer in their latest 13" MacBook Pros, so we expect it will be good enough for the upcoming MacBook Airs as well.'
- per 'Macrumors'
;) Apple could impress the hell out of me by not only upping the CPU horsepower of the new MacBook Air line, but in not downgrading graphic performance, such as the 13" MBP suffered. What is it about the term 'good enough' that sticks in my craw when describing an Apple product, which is supposedly a superior product, and certainly is in price?
While at it, by way of actual 'improvements,' how about the option of the MBA in black?
- per 'Macrumors'
;) Apple could impress the hell out of me by not only upping the CPU horsepower of the new MacBook Air line, but in not downgrading graphic performance, such as the 13" MBP suffered. What is it about the term 'good enough' that sticks in my craw when describing an Apple product, which is supposedly a superior product, and certainly is in price?
While at it, by way of actual 'improvements,' how about the option of the MBA in black?
skunk
Apr 28, 09:32 AM
Sad, pathetic, misguided, and further proof that this forum has a distinct in ability to produce meaningful conversation without hate, vitriol, and meaninglessly misguided attacks. Enjoy.Are you leaving so soon? :(
Roessnakhan
Mar 22, 12:57 PM
I agree.
But who in their right minds would want to own something called a Playbook? :o
The iPad isn't exactly a name to write home about either. Then, neither is TouchPad, Xoom, or Galaxy Tab.
But who in their right minds would want to own something called a Playbook? :o
The iPad isn't exactly a name to write home about either. Then, neither is TouchPad, Xoom, or Galaxy Tab.
generik
Sep 19, 01:15 AM
Haha, sounds like other people's disappointment amuses you. Feeding the fires of anticipation there... I can play along.
Any likelihood that we will see a laptop (NOT notebook) that can actually be used in one's lap without suffering from burns?!
Well it is not "other people's" disappointment, I know for a fact that if the nice HDD bay didn't make it into the next speedbump I'd be royally pissed. But yeah, somehow I have a really bad feeling that it is just going to be a chip swop.
Any likelihood that we will see a laptop (NOT notebook) that can actually be used in one's lap without suffering from burns?!
Well it is not "other people's" disappointment, I know for a fact that if the nice HDD bay didn't make it into the next speedbump I'd be royally pissed. But yeah, somehow I have a really bad feeling that it is just going to be a chip swop.
IceMacMac
Apr 10, 08:47 PM
The pro of today is no longer the pro of the past decade. Pro is a far broader term in 2011. Nearly anyone could be a 'pro' with a little interest, work, and dedication.
To me the term denotes a person who is gaining a sizeable portion of their income from video production...and whom is talented enough to woo paying clients.
So in my opinion the meaning for "Pro" has changed little.
To me the term denotes a person who is gaining a sizeable portion of their income from video production...and whom is talented enough to woo paying clients.
So in my opinion the meaning for "Pro" has changed little.
jlewis2k1
Aug 11, 11:41 AM
am i the only one here that really thinks this is just a pathetic to even think apple is coming out with a phone? Personally, I can not see apple coming out with one. Honestly, I'm quite sick of hearing all of these posts about potential iPhone stuff. i just dont believe it would happen.
charlituna
Apr 12, 03:35 PM
Looking forward to the new final cut studio.
if apple is smart they will allow access to individual parts of the suite
as seperate Mac App Store downloads.
I doubt they will. Because even as single apps they would probably be too bloated to really be plausible as downloads.
A much better Final Cut Express would be a different game. It would be pared down enough that it could work. And hopefully would have the same interface as the big boy (or every close to) so it could act as 'training wheels' for students etc that might move up later.
Same with Logic Express to Logic Studio
Here's what I am hearing:
http://applecritictv.blogspot.com/2011/04/new-final-cut-pro.html
I'm not buying some of the things mentioned. Starting with the notion that it will only work on 10.7. I think that there will certainly be features that would require the 64 bit support of 10.6/7 but I suspect that some features will still work (albeit perhaps slower) in 10.5.8. I do suspect that any support for prior OS versions and even single core processors could be out.
I doubt that round tripping will no longer exist but I do think that they will have improved it so that it is seamless or closer to seamless.
I also disagree that they will drop tape capture. It's just not the right time especially if they want to keep their fans in the studios and such (who still use tape and film). In fact if anything I think they could add a separate capture/log program that would allow users to import and tag media that would be accessible to all the programs.
I do hope they are correct about Server. If it is a separate program it would be great if it acted more like a plug-in than a totally new item
if apple is smart they will allow access to individual parts of the suite
as seperate Mac App Store downloads.
I doubt they will. Because even as single apps they would probably be too bloated to really be plausible as downloads.
A much better Final Cut Express would be a different game. It would be pared down enough that it could work. And hopefully would have the same interface as the big boy (or every close to) so it could act as 'training wheels' for students etc that might move up later.
Same with Logic Express to Logic Studio
Here's what I am hearing:
http://applecritictv.blogspot.com/2011/04/new-final-cut-pro.html
I'm not buying some of the things mentioned. Starting with the notion that it will only work on 10.7. I think that there will certainly be features that would require the 64 bit support of 10.6/7 but I suspect that some features will still work (albeit perhaps slower) in 10.5.8. I do suspect that any support for prior OS versions and even single core processors could be out.
I doubt that round tripping will no longer exist but I do think that they will have improved it so that it is seamless or closer to seamless.
I also disagree that they will drop tape capture. It's just not the right time especially if they want to keep their fans in the studios and such (who still use tape and film). In fact if anything I think they could add a separate capture/log program that would allow users to import and tag media that would be accessible to all the programs.
I do hope they are correct about Server. If it is a separate program it would be great if it acted more like a plug-in than a totally new item
Tones2
Apr 19, 03:58 PM
Funny, I'm a Dallas Cowboy fan, the fans are fanatics and everyone who is not a Dallas fan HATES the Cowboys. I feel the same heat being an Apple fanatic. The fans are loyal and defending of the brand while every other tech fan hates us. I need a big white Apple logo with a blue Dallas Cowboy star in it. I might be shot!!!! lol
Dallas fans will criticize the Cowboys if they play poorly. Apple fanboys will not. It's not like being a fan, it's like being indoctrinated, with no real vested interest. It make no sense whatsover.
Dallas fans will criticize the Cowboys if they play poorly. Apple fanboys will not. It's not like being a fan, it's like being indoctrinated, with no real vested interest. It make no sense whatsover.
DudeDad
Mar 26, 05:17 PM
Reading most of the posts, especially the negative / critical ones, I'm relieved that you guys don't work for Apple!
IMO, Lion will "merge"/"blend" some of the IOS look and feel. It will be a great selling point for those who own iPhones and iPads, but have not taken the Mac plunge....familiarity will be a huge selling point.
Don't like Launchpad? Don't use it. Use the dock or finder. I don't use spaces, but know many who swear by it. To each, his own.
I welcome the next version of Mac OS X, but I do not expect something so radically different that I'm setting myself up for disappointment.
Cheers....
IMO, Lion will "merge"/"blend" some of the IOS look and feel. It will be a great selling point for those who own iPhones and iPads, but have not taken the Mac plunge....familiarity will be a huge selling point.
Don't like Launchpad? Don't use it. Use the dock or finder. I don't use spaces, but know many who swear by it. To each, his own.
I welcome the next version of Mac OS X, but I do not expect something so radically different that I'm setting myself up for disappointment.
Cheers....
2IS
Apr 7, 12:26 AM
I'm getting tired of Apple Mac's being INTEL's BIATCH!
Integrated graphics on a laptop costing THAT MUCH? PLEASE!
Steve Jobs should threaten to switch to AMD/ATI solutions even if just for leverage with Intel to get discreet graphics chips in these machines.
If this is true, this is a pathetic technology compromise in my opinion.
lol... You really think Intel is the reason Apple laptops cost what they do? Really?
Integrated graphics on a laptop costing THAT MUCH? PLEASE!
Steve Jobs should threaten to switch to AMD/ATI solutions even if just for leverage with Intel to get discreet graphics chips in these machines.
If this is true, this is a pathetic technology compromise in my opinion.
lol... You really think Intel is the reason Apple laptops cost what they do? Really?
Tomaz
Aug 7, 03:40 PM
The top secret features better be REALLY good, this was disappointing and nothing was really new! Cupertino started it's photocopiers.... (The Vista banners are an actual joke after this keynote) :(
ghall
Aug 25, 02:59 PM
Hey, I'm not about to complain, they sent me a brand new MacBook Pro (even though I was on hold for an hour). Yeah, I have certainly noticed longer hold times on the support lines. Crazy, huh?
KnightWRX
Mar 26, 07:58 AM
2) $129 is too much. This one cracks me up. Apple is bundling a $500 product into the OS (and other OS based servers are far more expensive) and people think $129 is too much?
Apple is bundling a bunch of GUI management tools, akin to Webmin. Was that worth 500$ before ? Nope. Is it more expensive elsewhere ? No. Let's face it, OS X Server was always a toy Unix compared to other big-Iron Unix systems and even to Linux as far as enterprise support goes. Volume management, hello Cupertino ?
Their old archaic way of managing storage is atrocious and no, I don't necessarily want to hook up with a huge array and run Xsan, I just want to intelligently manage my local storage. No, just RAID1 volumes is not enough, I want my volumes logical and independant of my physical volumes. I want to be able to move logical extents to new physical extents without having to take down anything on the box.
And what about those GUI tools ? I can't even just do X11 tunneling over SSH to my desktop to run them, I have either run their Remote Desktop stuff or use a 3rd party solution like VNC... What good are they ? At least make them web based (HP Systems Management Homepage type stuff) and join in to what the rest of the industry got clued into years ago if you don't want to code GUI stuff over X11.
And other OS based servers are not more expensive. Solaris is free (http://www.oracle.com/technetwork/server-storage/solaris/downloads/index.html). I won't even bother linking to all the free distributions of Linux that are ready for the server (Fedora, OpenSuSE, Arch, Ubuntu). The BSDs. Unix server product vendors make their money off of support contracts, not the actual software itself, an arena Apple obviously wants no part of.
All the bits and pieces of server software is mostly re-packaged open source components nowadays anyhow. Most every vendor out there is using Apache and Tomcat in their web-based products, Postfix on the mail side, I've seen a lot of MySQL and PostgreSQL based products (HP uses both, MySQL I've seen in their Output Manager product, PostgreSQL in their System Fault Management, Symantec uses MySQL for Brightmail), and let's not even get into OpenSSL and OpenSSH...
Heck, even Apple does this. OS X server is just a bunch of open source components packaged up together. Apache, OpenLDAP, OpenSSH, ClamAV...
So please, pretty please, with a cherry on top, let's not call OS X Server something worth 500$ and compare it to "others that are more expensive but in actuality are free to download and run and only expensive to get vendor support for".
This rant was longer than it should have been. I love OS X as a desktop OS. I'd pay 129$ for a Lion upgrade with my eyes closed. Best of both worlds. Unix underpinnings and powerful command-line (everything is there!) with integration for all my server products yet fast and easy to setup GUI that is mostly consistent so as to attract a large user base that makes it a good proposition for commercial software vendors to port their packages to. Apple just never got really serious about the server side of it (and lets face it, it's not their business and they obviously want no part of the entreprise market) and I'm not faulting them for that. Let's not be as disingenious as to claim their selling you a 500$ product for 129$ though.
I'm shocked at how many people are so willing to just wave away all the nice under-the-hood changes and improvements that Snow Leopard offers just because there aren't any super-radical UI changes... really disappointing to be honest. Does it really have to be all flashy to be of interest to you? What, the functional side of things doesn't matter any more?
See how this little change in your comment still makes it apply very much to the MacRumors crowd ? ;) The fact is, you're not really dealing with technical people on MacRumors, no matter how much some of them pretend they are. Heck, some of them still believe that HTML is a programming language and that they are web developers because their tools of choice are PhotoShop and Dreamweaver.
Apple is bundling a bunch of GUI management tools, akin to Webmin. Was that worth 500$ before ? Nope. Is it more expensive elsewhere ? No. Let's face it, OS X Server was always a toy Unix compared to other big-Iron Unix systems and even to Linux as far as enterprise support goes. Volume management, hello Cupertino ?
Their old archaic way of managing storage is atrocious and no, I don't necessarily want to hook up with a huge array and run Xsan, I just want to intelligently manage my local storage. No, just RAID1 volumes is not enough, I want my volumes logical and independant of my physical volumes. I want to be able to move logical extents to new physical extents without having to take down anything on the box.
And what about those GUI tools ? I can't even just do X11 tunneling over SSH to my desktop to run them, I have either run their Remote Desktop stuff or use a 3rd party solution like VNC... What good are they ? At least make them web based (HP Systems Management Homepage type stuff) and join in to what the rest of the industry got clued into years ago if you don't want to code GUI stuff over X11.
And other OS based servers are not more expensive. Solaris is free (http://www.oracle.com/technetwork/server-storage/solaris/downloads/index.html). I won't even bother linking to all the free distributions of Linux that are ready for the server (Fedora, OpenSuSE, Arch, Ubuntu). The BSDs. Unix server product vendors make their money off of support contracts, not the actual software itself, an arena Apple obviously wants no part of.
All the bits and pieces of server software is mostly re-packaged open source components nowadays anyhow. Most every vendor out there is using Apache and Tomcat in their web-based products, Postfix on the mail side, I've seen a lot of MySQL and PostgreSQL based products (HP uses both, MySQL I've seen in their Output Manager product, PostgreSQL in their System Fault Management, Symantec uses MySQL for Brightmail), and let's not even get into OpenSSL and OpenSSH...
Heck, even Apple does this. OS X server is just a bunch of open source components packaged up together. Apache, OpenLDAP, OpenSSH, ClamAV...
So please, pretty please, with a cherry on top, let's not call OS X Server something worth 500$ and compare it to "others that are more expensive but in actuality are free to download and run and only expensive to get vendor support for".
This rant was longer than it should have been. I love OS X as a desktop OS. I'd pay 129$ for a Lion upgrade with my eyes closed. Best of both worlds. Unix underpinnings and powerful command-line (everything is there!) with integration for all my server products yet fast and easy to setup GUI that is mostly consistent so as to attract a large user base that makes it a good proposition for commercial software vendors to port their packages to. Apple just never got really serious about the server side of it (and lets face it, it's not their business and they obviously want no part of the entreprise market) and I'm not faulting them for that. Let's not be as disingenious as to claim their selling you a 500$ product for 129$ though.
I'm shocked at how many people are so willing to just wave away all the nice under-the-hood changes and improvements that Snow Leopard offers just because there aren't any super-radical UI changes... really disappointing to be honest. Does it really have to be all flashy to be of interest to you? What, the functional side of things doesn't matter any more?
See how this little change in your comment still makes it apply very much to the MacRumors crowd ? ;) The fact is, you're not really dealing with technical people on MacRumors, no matter how much some of them pretend they are. Heck, some of them still believe that HTML is a programming language and that they are web developers because their tools of choice are PhotoShop and Dreamweaver.
maproduction
Apr 5, 05:25 PM
I'm not trolling, this is an honest question. But isn't a Final Cut pretty much worthless for commercial use without a way to put the results on Blu-Ray?
Yeap, cause everything ends up on BluRay, no wait, it doesn't.
FCP is for editing, Motion is for graphics, Soundtrack Pro is for audio, Compressor is for encoding (even for BluRay) and Color is for grading.
If you need to author BluRay you use another tool.
Also there will be no training of the new software at NAB, why because NAB is almost over by Tuesday night. Most of the training will already have happened. And there is always a lot of training going on, there are classes to get certified, and certified instructors do not get advanced copies of the software.
Also I don't see Apple hijacking the SuperMeet, those guys would not screw all their long time sponsors for a one time apple thing. This event is huge, they have everything. Now there might be some re-shifting but as I said Tuesday is a long time to hold something through NAB. Apple used to have there own major event on Sunday mornings to unveil the newest FCP.
Yeap, cause everything ends up on BluRay, no wait, it doesn't.
FCP is for editing, Motion is for graphics, Soundtrack Pro is for audio, Compressor is for encoding (even for BluRay) and Color is for grading.
If you need to author BluRay you use another tool.
Also there will be no training of the new software at NAB, why because NAB is almost over by Tuesday night. Most of the training will already have happened. And there is always a lot of training going on, there are classes to get certified, and certified instructors do not get advanced copies of the software.
Also I don't see Apple hijacking the SuperMeet, those guys would not screw all their long time sponsors for a one time apple thing. This event is huge, they have everything. Now there might be some re-shifting but as I said Tuesday is a long time to hold something through NAB. Apple used to have there own major event on Sunday mornings to unveil the newest FCP.
JesterJJZ
Apr 12, 07:52 PM
No, it hasn't.
Yeah no kidding...they should have taken the "New" off the page at least a year ago.
Yeah no kidding...they should have taken the "New" off the page at least a year ago.
mkruck
Apr 6, 03:48 PM
There is no reasoning with you. :)
I will stay with my walled fromage garden while you enjoy your open cheeseless wasteland!
I'm sorry, but you're just not being inflammatory enough. We must fling verbal poop at each other, belittle each other's mores and values, and speak in condescending tones at all times!!!
I will stay with my walled fromage garden while you enjoy your open cheeseless wasteland!
I'm sorry, but you're just not being inflammatory enough. We must fling verbal poop at each other, belittle each other's mores and values, and speak in condescending tones at all times!!!
HecubusPro
Sep 19, 12:17 PM
Playstation?
The video game market is completely different, the analogy is just a stupid attempt at making people that think Apple should realease up-to-date hardware look stupid. Have fun at that, it didnt do much in convincing me that I should buy a CD when a C2D is just around the corner.
All you people trying to make us feel like complete morons for waiting and wanting a new (AND BETTER) chip, what's wrong with you?! Did you just buy a MBP and feel the need to piss on everyone that is about to get a beter machine than you? Or is it just PMS or some other hormonal condition?
I agree completely with your sentiment, though to clarify, the Sega Saturn came out in a surprise launch several months before the PlayStation, and it lost miserably.
The video game market is completely different, the analogy is just a stupid attempt at making people that think Apple should realease up-to-date hardware look stupid. Have fun at that, it didnt do much in convincing me that I should buy a CD when a C2D is just around the corner.
All you people trying to make us feel like complete morons for waiting and wanting a new (AND BETTER) chip, what's wrong with you?! Did you just buy a MBP and feel the need to piss on everyone that is about to get a beter machine than you? Or is it just PMS or some other hormonal condition?
I agree completely with your sentiment, though to clarify, the Sega Saturn came out in a surprise launch several months before the PlayStation, and it lost miserably.
saving107
Apr 6, 01:55 PM
I purchased a Xoom over the weekend it's a great device, a little heavy, but very awesome for its first pass. I used to own an iPad 1, gave it away, didn't want an iPad 2. Why do I need two devices of the same OS where the UI was designed for the iPhone (smaller device) to begin with?
j26
Nov 29, 06:26 AM
My initial reservations about this story (the Zune/Universal payment) was much like eveybody's elses on these forums - very bad for us and screw 'em. But now that I've had time to think it through I actually think it's a fantastic idea.
Fantastic for the consumer and the artist, and potentially catastrophic for Universal Music.
Allow me to explain! Somebody buys a Zune or iPod that has had the 'Universal Tax' applied to it and then fills it with 30GB of stolen Universal music. It goes to court and the 'Pirate' successfully argues that he/she has already compensated UMG by buying the iPod/Zune. The judge agrees and piracy of Universal music becomes legal so long as it's for the 'UMG taxed' iPod or Zune. UMG collapses overnight and the artists get to release music on their terms and get more of the money that they deserve, not the faceless corporations and shareholders.
Why is this good for us? Because every entertainment company would become very wary of labelling us all 'pirates' and might actually realise that digital distribution at a fair price is their future.
D'oh somebody has already written something to this effect whilst I was typing!!
But do you really think a court will decide that way. Not likely, especially if it's a judge from the wealth maximisation school of thought.
Fantastic for the consumer and the artist, and potentially catastrophic for Universal Music.
Allow me to explain! Somebody buys a Zune or iPod that has had the 'Universal Tax' applied to it and then fills it with 30GB of stolen Universal music. It goes to court and the 'Pirate' successfully argues that he/she has already compensated UMG by buying the iPod/Zune. The judge agrees and piracy of Universal music becomes legal so long as it's for the 'UMG taxed' iPod or Zune. UMG collapses overnight and the artists get to release music on their terms and get more of the money that they deserve, not the faceless corporations and shareholders.
Why is this good for us? Because every entertainment company would become very wary of labelling us all 'pirates' and might actually realise that digital distribution at a fair price is their future.
D'oh somebody has already written something to this effect whilst I was typing!!
But do you really think a court will decide that way. Not likely, especially if it's a judge from the wealth maximisation school of thought.
crawdad62
Aug 25, 03:21 PM
I was a "Helper" in the discussions and I'm now a "Level 4." I've been around the discussions for quite a while. I can't say anything about the support people are getting on the phone by personal experience but I've seen a lot of rumblings on the discussions.
As was stated it's hard to gauge exactly how people are treated because most are frustrated even before they call. Same thing happens in the discussions.
My only dealings with Apple Support was a few years ago. On Christmas day the modem on my Pismo went out. I just for a lark called to see if anyone was in and not only was someone there I was taken care of quite nicely. The next day I had a box to send it off and three days later I had it back. Not bad for a notebook that was about two weeks short of the warranty expiring.
I think that Apples growth of late might be the cause of some problems. They've got a bunch of new user (switchers) that might need a bit more "hand holding" (and that's not meant to be derogatory, it's just people that aren't exactly used to Mac in general).
I know one thing for sure. Apple's decision to let their Discussions staff go wasn't a good thing.
As was stated it's hard to gauge exactly how people are treated because most are frustrated even before they call. Same thing happens in the discussions.
My only dealings with Apple Support was a few years ago. On Christmas day the modem on my Pismo went out. I just for a lark called to see if anyone was in and not only was someone there I was taken care of quite nicely. The next day I had a box to send it off and three days later I had it back. Not bad for a notebook that was about two weeks short of the warranty expiring.
I think that Apples growth of late might be the cause of some problems. They've got a bunch of new user (switchers) that might need a bit more "hand holding" (and that's not meant to be derogatory, it's just people that aren't exactly used to Mac in general).
I know one thing for sure. Apple's decision to let their Discussions staff go wasn't a good thing.
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